Draft: this policy isn’t in effect yet.

Refund Policy

Last updated: [date]

30-day refunds, no questions asked

If Riffomatic Pro isn’t right for you, ask for a refund within 30 days of buying it and you’ll get your money back in full. You don’t need to give a reason.

How to ask

Pro is sold through Paddle.com, our reseller and Merchant of Record, so refunds are paid by Paddle. Either:

• go to paddle.net, find your order with the email address you bought with, and request a refund there, or
• email us at [contact email] with your order number, and we’ll arrange it.

The refund goes back to the payment method you used. Banks usually take 5–10 business days to show it. When you’re refunded, your Pro licence ends and you agree to stop using its key.

After 30 days

We may still refund you after 30 days, for example if Pro doesn’t work for you and we can’t fix it. Get in touch and we’ll do what we can.

Your rights under consumer law

This policy adds to your rights under the Australian Consumer Law and other consumer protection laws. It doesn’t replace or limit them. For example, you’re entitled to a remedy if Pro has a major problem, whenever you bought it.

See also the Terms and the Privacy Policy.